Of the 506 complaints received by the Competition and Consumers Affairs Commission last year, 156 were related to the auto industry, which includes sales, repairs and parts.

In a statement today, the Consumers Affairs Commission indicated that complaints against the auto industry totaled more than $312 million in value.

Reflecting on its 2025 work, the CCAC said the auto, electronics, and construction industries dominated the list of complaints it received.

The agency also noted the rise in complaints in Electronics repair services, shipping and online services, as well as construction and building materials.

The agency said complaints totaled more than G$509.6 Million.

The Consumers Affairs Commission credited the high number of complaints received to its ongoing public awareness initiative, where consumers are encouraged to assert their rights, while suppliers are guided to ensure their compliance with the Consumer Affairs Act.

The number of complaints received in 2025 represents a 5% increase compared to 2024.

The Commission resolved 428 or 85% of the complaints and secured redress valued at G$156.5 Million. The remaining cases are in the process of being “resolved”, Consumers Affairs said.

The body also explained that a total of 1,331 business inspections were done across all administrative regions of Guyana. Of the initial inspections conducted, 176 or 13% businesses were deemed compliant while 411 were found to be non-compliant.

Following re-inspections, the CCAC said it assisted 378 of those defiant businesses to attain compliance, while 366 of them remain non-compliant and explained that it will continue the process of re-inspections and public awareness to ensure that there is improvement in business compliance.

The agency also highlighted that it brought its first-ever criminal complaint to the Magistrate’s Court against a supplier. The complaint resulted in the consumer securing redress through settlement and promised to heighten its enforcement measures.

The agency said also received one complaint under the Competition and Fair Trading Act Cap. 90:07.

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