The Guyana Telephone and Telegraph company has announced that it is working to ensure there is a full return of reliable internet service to the Cheddi Jagan International Airport following damage to the Americas II cable near Martinique, which has affected the service in Guyana.
In a statement following a News Source report on Monday, the company said “the cable consortium has been working tirelessly to restore this service”, adding that it has redundant infrastructure and is working with the airline reservation management system, SITA, to migrate to redundant routes.
It noted that the internet infrastructure is working well via the redundant paths.
In its own statement, the Cheddi Jagan International Airport said it is working with its stakeholders to ensure the Automated Airlines Check-in services are restored as soon as possible.
“The recent damage to the Americas 11 cable, a high speed internet service to the airlines servers, has affected the linkage between airlines’ check-in application hosts and the check-in counters at CJIA. The disruption has resulted in passengers being processed manually”, the Airport said.
It noted that some airlines are experiencing cancellations due to crew rotation and other operational issues during this peak season.
“The management of CJIAC will continue to work with its service providers to ensure that the Airline Check-in services are returned to normalcy in the fastest possible time.”