Local telephone company, GTT on Thursday announced that it is offering free mobile data services to all of its customers while pushing back the disconnection of services over non-payment of bills.
The company’s move comes as its technical teams are working to fix major damage to the cable system the company uses. The cable system got damaged off the coast of Martinique and has affected several of the company’s payment and recharge systems.
In a release, the company said customers have been experiencing difficulties in using the *100# system to recharge their accounts, buy data plans and access other services including After Two Belongs to You (AF2).
It said that recognizing that customers are unable to buy data plans, the company made free data available to all prepaid and postpaid smartphone users.
“Since the cable breakage, GTT’s technical team has been working around the clock and is exploring several options to have the problem fixed. While we cannot currently provide a resolution time we are making progress in getting alternatives to ensure that there is no such recurrence”, the release added.
The c0mpany said that once the service is restored, all eligible customers will be compensated for the fact that they could not opt in to the free after two promotion additionally, the data roll over balance will be adjusted for those customers who normally re-subscribe at the expiry of their data plan.
GTT announced also that its collection of payments for other services has also experienced challenges and the company will therefore delay its usual scheduled disconnection process for non-payment to mitigate any issue that may arise.