Guyana Water Incorporated has announced that it will be restarting its disconnection campaign in time for the holiday season when there is usually an increase in demand for water.
The countrywide campaign, ‘Let it Flow and Keep the Glow’, is targeting customers with outstanding balances as well as current charges, according to the company.
“To avoid disconnection, customers are urged to settle all payments at any GWI Office or authorized payment agency countrywide (these include SurePay, MMG, Bill Express, Post Offices, Scotiabank, Republic Bank, GBTI and Citizens Bank). Once disconnected, GWI cannot guarantee reconnection within seven working days”, GWI said in a statement.
The company has also announced that it has extended its opening hours beyond weekdays and will be open to facilitate payments on December 4, 11, and 18 from 9:00hrs – 14:00hrs.
“GWI has recorded a significant increase in its water production and usage since the start of the Covid-19 pandemic. This has resulted in a much higher production cost. Revenues have not been consistent with this increased consumption. As a result, the utility is forced to roll out this disconnection campaign with the aim of recovering its operational cost”, GWI said.
The ‘Let it Flow and Keep the Glow’ disconnection campaign is expected to run for the entire month of December.