The Call Centre business in Guyana appears to be taking a shot in the gut as more clients pull away their business, leaving the Government of Guyana to seek answers.

One of the largest Call Centre companies in Guyana, Teleperformance, has closed down its Robb and Camp Street location, which followed at least five of its major clients ending their contracts over the past six months.

With the loss of those contracts, the employees who were attached to those clients were laid off. In total, between August 2024 and February 2025, the company has been forced to lay off more than 800 of its staff members. In August of last year, the company had over 1100 employees on its roster, but that has been reduced to just over 125 currently.

It is currently operating just one location with less clients. More than five large clients have walked away from the company since August.

Last weekend, the company completed its move out of the Camp and Robb Street location and handed over keys to the landlord, completely shuttering operations at the location.

The layoffs initially affected mostly the calling agents, but support staff members are now being affected, leaving many of them in jitters about the future of their job.

A source familiar with the company’s operations told News Source today that as the company continues to shed clients, it will have no choice but to scale back its operations in Guyana.

The Colombian headquartered company has been silent on its current state and its future in Guyana. News Source understands that the Ministry of Finance has been reaching out to the company on behalf of the Government to get a better understanding of the closures and layoffs and the potential impact.

The Call Centre business in Guyana has been slowing over the past year. Last year, another major provider in the industry, Itel, completely shut down its Guyana operations. More than 400 workers were laid off by that company, which blamed the end to its Guyana operations on losing clients and also the increasing cost of doing business in Guyana.

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