With many parents purchasing smartphones and tablets to meet the needs of their children because of online learning during the COVID-19 pandemic, the Competition and Consumers Affairs Commission has sounded the alarm over fake brands that are on the market.
In a statement today, the Consumer Affairs Commission said it has received complaints from persons who bought smart devices only to later find out that they were duped by a fake brand.
The Consumer Affairs Commission has called out suppliers and retailers for taking advantage of shoppers during this time.
It has been found that many of them are presenting consumers with false and misleading claims about the brands and capabilities of the devices.
According to the Commission, in several cases tablets were misrepresented as being of the Samsung brand that would be able to download various Samsung apps, but consumers later learnt that the devices were unable to do any downloads.
Consumers are being urged to carefully research items they intend to purchase before they invest their money.
They should only buy from those reputable businesses that have warranties available.
Consumers are being asked to contact the Consumers Affairs Commission on telephone number 219-4410 if they believe they might have been duped into purchasing one of the smart devices with a fake brand.
The Commission is currently probing a number of complaints.