The Christmas shopping season is one of the busiest for the local business community. Many persons begin their holiday shopping in the month of February and continue straight into the month of December.
Already several stores across Georgetown have launched various sales and promotions to pull customers. As the shopping season warms up, the Competition and Consumers Affairs Commission is encouraging shoppers to be wise.
In a statement to News Source, the Commission is reminding shoppers that that should demand receipts whenever they are shopping.
“A receipt is your proof of purchase and facilitates an exchange or a refund. Always demand your receipt”, the Commission encourages.
It is also reminding shoppers that a consumer has seven days after purchase of an item to return that item and receive a refund minus a 10% restocking fee.
The Commission stated that it is a contravention of the Consumer Affairs Act for businesses to post signs stating, “No Exchange”, “No Refund or “No refund on Sale Items” on their premises.
According to the Commission, “every Consumer has seven days to have either an exchange or a refund, providing that the item has not been damaged and it is in its original package”.
There have been scores of reports received by the Commission about stores refusing to accept returned items of exchange items.
With regards to warranties, the Commission wants shoppers to know that every durable item or eligible service should have at least six months warranty on all parts and labour.
“You should not attempt to fix an item that is still in its warranty period, this voids your warranty’, it warns.
The Commission believe that consumers should always be wise and demand value for their money at every store.
The Commission could be reached on telephone numbers 219-4410-13 or through its Facebook page, “Guyana CCAC“. It could accept and investigate complaints from consumers.