Government warns American Airlines over constant delays and unacceptable service

In a statement, the Ministry also said that an average of two flights every month are completely cancelled and the Government has received numerous complaints about the manner in which customers are treated when there are cancellations.

Government warns American Airlines over constant delays and unacceptable service

Noting that over the past six months, 44% of American Airlines flights from Guyana have been delayed, the Ministry of Tourism, Industry and Commerce today blasted the airline over its poor service to the Guyana market.

In a statement, the Ministry also said that an average of two flights every month are completely cancelled and the Government has received numerous complaints about the manner in which customers are treated when there are cancellations.

The Tourism Ministry said while it is appreciative of the fact that American Airlines continues to serve the Guyana route, the quality of service is untenable and not in keeping with the government’s business, tourism and developmental agenda.

The Government, the Ministry said, supports American Airlines operating in Guyana but stresses that poor treatment of passengers is unacceptable.

Passengers who have been experiencing difficulties receiving refunds for flight cancellations are asked to file official complaints with the Competition and Consumer Affairs Commission so that their issues may be formally addressed.

American Airlines launched its service to Guyana in November 2018 with daily flights. At the start of the pandemic in 2020, the airline pulled all of its flights from the route but returned to the route late last year.

Over the past months, the airline has come under a wave of criticism from passengers and travel agents for its many delays and cancellations.

While it operates daily flights to Guyana, American Airlines does not have a Guyana office.

You must be logged in to post a comment Login