Local telecommunications giant, GTT, is looking to improve on its various services across the country, even as it seeks to expand on existing services and offer new services to its customers.
The company’s Chief Executive Officer, Justin Nedd, told a media conference this afternoon that 2018 was a challenging but productive year for the company.
He said the company continues to face the problem with vandalism of its cables and damages to its cables, both underground and those attached to utility poles. In fact, the company is currently taking legal action against a number of companies for damages to its cable system.
The CEO said many of the products and services that were rolled out by the company in the past year are working well, even as efforts are underway to improve on those that may have problems.
He said the mobile money service and the Blaze internet service have both been well received. Blaze, which was launched last year as a super fast fibre optic internet service, has seen more than 20,000 customers being added to the system. Mr. Nedd said his technical team continues to install the new service daily in several areas.
But there have been many complaints by customers about the quality of the service in some areas. He said those issues maybe technical and will be addressed. As for when the service will be expanded to out of city areas like Linden, the CEO said that move could be expected “soon”.
As part of the new initiatives being offered by the company, there is a new tv box system that offers over 100 cable channels at a monthly cost of $2500. The new system is a partnership between GTT and a third party. The new service is supported by the Blaze internet service and Nedd explained that with the high speed internet, several new third party services could be offered, so its not a case of GTT moving into the cable television market.
Nedd said the company is still paying a tax rate of 45% and the 14% value added tax on data services is an extra burden for customers. He said if that tax is removed, customers will see a significant decline in their internet bills for both landline and mobile services.
In 2019, Nedd said the company will also be focusing on the wellness of its employees with several new initiatives for the workplace. New training in customer services will also come on stream.
GTT is currently celebrating its 28th Anniversary.