As GTT repositions itself to do more in the local telecommunications sector, a big part of that effort will focus on customer relations and improved services.
At a press conference this morning, the Chief Executive Officer of GTT, Justin Nedd, said the company remains in a good financial position although it continues to see a decline in landline usage and international calls.
He said those declines are not surprising as it is a phenomenon that is happening globally. Nedd said in the last three years alone, GTT has seen 20,000 people surrender their landline service.
“If I sat here and sounded like oh my gosh, this is such a shocker, I don’t know what to do, that would be quite disingenuous because all I need to do is look at another country, a more developed country and it happens. Nobody uses landline”, he explained.
The GTT Chief Executive Officer said the company is paying attention to how other countries are addressing the issue and is likely to follow their lead in addressing the decline.
While landline service and international calling service are down, there is an increased demand for high-speed internet service.
The CEO said more communities will be benefitting from GTT’s blaze service and for those communities with the DSL service, they will see improved and faster service.
The CEO said he is aware of many of the issues that customers would complain about regularly and the company is making moves to address them. He pointed out that GTT intends to seriously address the waiting time for complaints and improve on response times.
“Sometimes we solve it in an hour and sometimes we solve it in five weeks and that’s not good enough. If we say two days, it has got to be two days and that is a work in progress”, Nedd said.
On the issue of liberalisation, he said the Guyana market is already a free for all when it comes to liberalisation.
He said “in reality, the sector has been liberalised, it is pretty much open season because we have got license and people pretty much do as they wish. We continue to have discussions with the government and one way or the other, GTT has been around for thirty years. We are committed to Guyana. “
Nedd said the company continues to face an issue with the vandals attacking its cable networks across the country.
Many of the outages that customers have faced could be traced to damaged cables.