Just four years after setting up its massive customer call centre in Guyana, the Itel company is preparing to hang-up its operations in the country, leaving hundreds of workers on the breadline.

In an internal message to staff members today announcing the closure plans, the company explained that it was forced to make the decision after extensive analysis and discussion among its leadership team.

More than four hundred workers will lose their jobs as a result of the closure of the Guyana operations.

The company’s management said despite the many investments that it has made over the years, the Guyana operations is no longer sustainable.

While describing Guyana as a “gem”, the company said it has faced ongoing challenges despite the country’s continued economic growth. It was further explained that as Guyana’s economy expands, the cost of doing business in Guyana is rising, and it has become more difficult to find and retain qualified candidates.

Additionally, Itel’s management noted that the situation in Guyana has made it difficult to attract and retain Fortune 500 clients, which is critical to maintaining a steady flow of business into the center.

The company said it has made several efforts to cut costs and engage the labour force, but continues to find it difficult.

Itel will be carrying out the closure of its operations in a phased approach. All operations will cease on the 30th November, while the company will officially close its doors on the 31st December.

The company said the decision was a difficult one, and with the layoffs beginning already, every effort will be made to guide and support the workers through the process.

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