The One Communications company revealed this afternoon that it experienced a mobile data and fibre service disruption on Wednesday that was caused by damage to a critical section of the company’s fibre network infrastructure along Carifesta Avenue. The damage was done by a private contractor not associated with the company.
The damage resulted in the mobile data and fibre internet service going down for more than two hours.
The company explained this afternoon that upon identifying the issue, its technical teams immediately initiated restoration efforts and implemented network rerouting measures to minimize customer impact. Services were restored at a reduced capacity approximately one hour after the incident, with temporary full restoration achieved at 12:05 this morning.
The company said while services have been restored, the damaged cable remains in a temporary configuration. Engineering teams are currently assessing the most appropriate window to complete a permanent repair while minimizing any potential impact on customers and businesses.
One Communications reminded that telecommunications infrastructure is critical to modern life, supporting personal communications, businesses, financial services, healthcare, education, government operations, and emergency communications, and protecting this infrastructure is essential to national resilience, public safety, and economic stability.
The company’s Chief Executive Officer, Abraham Smith, thanked the Government of Guyana and the company’s technical teams for their support throughout the incident.
“I would like to express our sincere appreciation to the Office of the Prime Minister, the Telecommunications Agency, and Minister Juan Edghill for their support and engagement throughout the restoration process. We are also deeply grateful to our engineers, technicians, and operations teams who worked tirelessly through the night to restore services as quickly and safely as possible. Their dedication, professionalism, and commitment were instrumental in returning our customers to service”, he said.
Community and Government Relations Manager at One Communications, Jasmin Harris, emphasized the importance of protecting critical telecommunications infrastructure.
She said the company’s telecommunications network spans communities and businesses throughout Guyana, with critical infrastructure located both above and below ground.
“Damage to these facilities can result in widespread service disruptions affecting thousands of customers. We encourage all contractors, developers, and individuals planning excavation or construction work to contact us before digging so that these assets can be properly identified and protected”, Harris noted.
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