US-based carrier, American Airlines has formally written to the Prime Minister of Trinidad and Tobago, Dr. Keith Rowley and the Prime Minister of St. Vincent and the Grenadines, Dr. Ralph Gonsalves, apolgising for the treatment meted out to them during their check-in for a departure flight from Guyana.
The two Prime Ministers visited Guyana for the recent hosting of the International Energy Conference.
During their departure, American Airlines requested that the Prime Ministers leave the VIP area of the Cheddi Jagan Airport and present themselves to the regular check-in counter to be identified and processed for the flight.
The request by American Airlines came even after the Guyana Government had requested that courtesies be extended for the check-in of the two Prime Ministers in the VIP lounge.
American Airlines’ failure to honour that request resulted in the Guyana Government expressing its displeasure at the way the two Prime Ministers were treated. The Government also informed that even high ranking Guyana Government officials would be forced to leave the VIP area to check-in for their departing flights.
In the letter to the two Prime Ministers, American Airlines apologised for the entire situation, noting that it will continue to improve the quality of service offered.