GTT will be collaborating with its parent company ATN international to launch a call centre service in Guyana which will serve local and international clients.
The company is hoping to commence operations next month, and its 214 member Customer Care team that was hired and trained last year will be part of the new Company, Arrowhead Communications Inc.
“All 214 persons in GTT’s Customer Care team, servicing the needs of GTT and other subsidiaries of ATN International (ATN) in USA, Bermuda, US Virgin Islands, will be transitioned to and employed by the new Arrowhead Communications Inc. business (Arrowhead) by June 2022. This will create the new heart of a world-class operation that Arrowhead will continue to grow to provide an expanding level of world-class customer engagement and professional support services to its clients,” GTT said in a statement.
According to the company, it has been actively involved in the evolution of customer service centres in Guyana, with a history that goes back to over 30 years.
In 2021, ATN and GTT announced plans for piloting this new initiative soon after GTT Chief Executive Officer (CEO), Damian Blackburn, was appointed.
“The outbound calling service was critical to the implementation of industry sector-leading digital engagement activities, like the paperless WhatsApp and E-billing service transformation, which has now been adopted by over 77% of GTT’s customers,” the Statement from GTT noted.
In Region 3, the Arrowhead pilot created 27 jobs with plans to expand to 40 work-from-home jobs, facilitating operations for Alaska Communications Systems – an enterprise business solutions partner owned by ATN .
GTT also recently launched its flagship GTT Fibre service and embarked on an ambitious Fibre roll-out plan, including new areas in Regions 3, 4, 6 and 10, allowing for fibre to be available in over 65% of its copper network footprint by the end of 2022.
“This rollout will enable the growth of more Arrowhead Customer Excellence roles and opportunities. The new company will initially target the creation of 100 work-from-home jobs in Regions 3 and 6 so that Guyanese in these regions will have an opportunity to commence successful careers in a world-class organization,” GTT said.
The new initiatives in the last year have led to the creation of 99 new Customer Care roles, representing a 66% increase in staffing.